freshworks.com

Freshchat

Elevate customer conversations with AI, omnichannel support, and analytics.

Type: Support License: Commercial Price: — Category: Support tools AimostAll Score: 99/100

AimostAll Score

99/ 100
Data coverage: 68% (medium confidence)
Last evaluated: 2026-09-04
Methodology: version 1
Developernot enough data
Business100
Value100
Trust98
Why this score?

Each check below is a fact we could verify from public sources. Unknown checks are excluded from the calculation instead of counting as a negative, and the score is pulled toward the midpoint when coverage is low — that is what data coverage reports.

Developernot published · 21% of checks known

  • YesDocumented integrations source ↗Omnichannel across messaging, live chat, email and voice, with connector apps.
  • NoOpen-source core source ↗Closed commercial platform.

Not determined: Public API, Public API reference, Developer documentation, Official SDKs / client libraries, Webhooks / automation hooks, Self-hosting possible.

Business100/100 · 82% of checks known

  • YesPublic pricing source ↗Free for up to 10 agents, Growth $19, Pro $49 and Enterprise $79 per agent per month.
  • YesBusiness / enterprise tier source ↗Enterprise plan with skill-based routing, audit logs and JWT authentication.
  • YesTeam collaboration source ↗Per-agent plans with roles and permissions and a shared inbox.
  • YesAdmin / role management source ↗Roles and permissions on Free; audit logs and IP allowlisting on Enterprise.
  • YesSecurity / compliance information source ↗Security by design page with a Trust Center of certifications and attestations.
  • YesDocumented support channels source ↗Support home, community, academy and a contact-sales route.
  • YesCommercial plan exists source ↗Three paid per-agent tiers.

Not determined: SSO available, Customer data export.

Value100/100 · 80% of checks known

  • YesFree tier source ↗Free plan for up to 10 agents with a chat widget and shared inbox.
  • YesFree trial source ↗'Try it free' offered site-wide.
  • YesTransparent pricing source ↗Free for up to 10 agents, Growth $19, Pro $49 and Enterprise $79 per agent per month.
  • YesConcrete plan limits source ↗Concrete quotas and add-on prices: agent seats, day passes, connector tasks and AI session pricing.
  • YesBrowser app source ↗Browser messaging platform with login.
  • YesMobile app source ↗Chat widget on web and mobile apps.

Not determined: No card required to start, Cancellation / refund policy, Desktop app.

Trust98/100 · 90% of checks known

  • YesPrivacy policy source ↗Privacy Notice, sub-processors and cookie policy published.
  • YesTerms of service source ↗Terms of Service and supplemental terms published.
  • YesOfficial documentation source ↗Support portal with community, video library and agent training.
  • YesIdentifiable vendor source ↗© 2026 Freshworks Inc., with leadership, investor and newsroom pages.
  • YesPublic pricing source ↗Free for up to 10 agents, Growth $19, Pro $49 and Enterprise $79 per agent per month.
  • YesPublished contact channel source ↗sales@freshworks.com and a contact-sales route.
  • YesWebsite reachable source ↗Homepage probe during evidence gathering.

Not determined: Changelog / release notes, Status page.

Scores are calculated by AimostAll with fixed, public rules (methodology v1). AI assists only with factual research; it never picks the number. Placement and scores cannot be bought.

What is Freshchat?

Elevate customer conversations with AI, omnichannel support, and analytics.

Listing trust signals

Listing ID

2473

Directory refresh date

2026-09-04

Pricing confidence

Medium confidence based on currently stored pricing metadata.

Pricing, category and fit

Freshchat is listed as a Support tool on AimostAll.

License model: Commercial. Pricing label: —.

Use this page to compare Freshchat with other support tools, watch tutorials, and explore similar alternatives.

Video Tutorials

Latest YouTube tutorials matched to this tool (updates twice per day).

Frequently asked questions about Freshchat

What does Freshchat do?

Elevate customer conversations with AI, omnichannel support, and analytics.

Is Freshchat free or paid?

Freshchat is listed on AimostAll as commercial with a pricing label of —.

Where can I compare alternatives to Freshchat?

Use the alternatives section below or browse the wider support category to compare similar tools.