decagon.ai

Decagon

Enterprise AI customer support agents

Type: Support License: Enterprise Price: Custom Pricing Category: Support tools AimostAll Score: 63/100

AimostAll Score

63/ 100
Data coverage: 65% (medium confidence)
Last evaluated: 2026-09-04
Methodology: version 1
Developer50
Business84
Value23
Trust84
Why this score?

Each check below is a fact we could verify from public sources. Unknown checks are excluded from the calculation instead of counting as a negative, and the score is pulled toward the midpoint when coverage is low — that is what data coverage reports.

Developer50/100 · 36% of checks known

  • YesDocumented integrations source ↗Integrations with tool connectors are a documented product area.
  • YesWebhooks / automation hooks source ↗Agent operating procedures (AOPs) define workflows for AI agents.
  • NoOpen-source core source ↗Closed enterprise platform.
  • NoSelf-hosting possible source ↗Hosted platform with role-based access; no customer-run deployment offered.

Not determined: Public API, Public API reference, Developer documentation, Official SDKs / client libraries.

Business84/100 · 93% of checks known

  • NoPublic pricing source ↗No pricing page anywhere on the site; the only route is 'Get a demo'.
  • YesBusiness / enterprise tier source ↗Positioned and sold exclusively to enterprises.
  • YesTeam collaboration source ↗Role-based access control across the platform.
  • YesAdmin / role management source ↗Role-Based Access Control assigns permissions per role.
  • YesSSO available source ↗Single Sign-On with identity providers such as Okta and Microsoft Entra.
  • YesSecurity / compliance information source ↗Security page covering authentication, encryption, AI guardrails and a Trust Center.
  • YesDocumented support channels source ↗Decagon University, guides and a demo/sales contact route.
  • YesCommercial plan exists source ↗Enterprise product sold through sales.

Not determined: Customer data export.

Value23/100 · 49% of checks known

  • NoFree tier source ↗No self-serve entry; access is by demo request only.
  • NoTransparent pricing source ↗No pricing page anywhere on the site; the only route is 'Get a demo'.
  • YesBrowser app source ↗Browser platform with sign-in.

Not determined: Free trial, Concrete plan limits, No card required to start, Cancellation / refund policy, Mobile app, Desktop app.

Trust84/100 · 78% of checks known

  • YesPrivacy policy source ↗Privacy policy effective May 2025.
  • YesOfficial documentation source ↗Resources hub with guides, glossary and Decagon University.
  • YesIdentifiable vendor source ↗Decagon AI, Inc. named in the privacy policy; About and Careers pages published.
  • NoPublic pricing source ↗No pricing page anywhere on the site; the only route is 'Get a demo'.
  • YesPublished contact channel source ↗'Get a demo' contact route on every page.
  • YesWebsite reachable source ↗Homepage probe during evidence gathering.

Not determined: Terms of service, Changelog / release notes, Status page.

Scores are calculated by AimostAll with fixed, public rules (methodology v1). AI assists only with factual research; it never picks the number. Placement and scores cannot be bought.

What is Decagon?

Decagon builds enterprise-grade AI agents for customer support. It integrates with existing support systems to provide automated, human-like responses to customer inquiries across multiple channels including chat, email, and voice.

Listing trust signals

Listing ID

340

Directory refresh date

2026-09-04

Pricing confidence

Medium confidence based on currently stored pricing metadata.

Pricing, category and fit

Decagon is listed as a Support tool on AimostAll.

License model: Enterprise. Pricing label: Custom Pricing.

Use this page to compare Decagon with other support tools, watch tutorials, and explore similar alternatives.

Video Tutorials

Latest YouTube tutorials matched to this tool (updates twice per day).

Frequently asked questions about Decagon

What does Decagon do?

Enterprise AI customer support agents.

Is Decagon free or paid?

Decagon is listed on AimostAll as enterprise with a pricing label of Custom Pricing.

Where can I compare alternatives to Decagon?

Use the alternatives section below or browse the wider support category to compare similar tools.