Hiver

What is Hiver?

Hiver AI is a suite of AI-powered features designed to streamline email management within customer support teams. Great for customer support teams seeking to automate repetitive tasks, improve agent efficiency, and deliver faster, more consistent customer service.

• **AI Summarizer**: Generates summaries of lengthy email threads to improve context sharing during agent handoffs,supervisor oversight, and faster resolution of escalated issues. (Currently English-only, limited to 50 conversations/day). The AI Summarizer ensures that important context is preserved during agent-to-agent handoffs, ensuring continuity and reducing information lag.
• **Harvey AI**: Recommends email templates based on incoming customer emails, allowing agents to personalize responses efficiently. Hiver's AI can automatically close low-value email conversations with a simple "Thank you" response, freeing up your agents to focus on more pressing matters.
• **Supervisor insights**: Managers and team leads can leverage the AI Summarizer to quickly grasp the essence of complex email threads, enabling swift decision-making and effective escalation tracking.

Overall, Hiver AI is a well-rounded email management solution that leverages the power of AI to simplify your team's workflow and drive tangible improvements in customer satisfaction and operational efficiency.